Return and Refund Policy

Overview

At Ethnic Touch India, we want you to be completely satisfied with every purchase. We understand that buying jewellery online requires trust, and we stand behind the quality and craftsmanship of every piece we sell. This Return and Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.

Return Eligibility

Returnable Items

You may return most jewellery items within 15 days of delivery, provided they meet the following conditions:

• The item is in its original, unworn condition
• All tags, labels, and certification documents are intact
• The item is in its original packaging with all accessories
• The BIS hallmark and IGI certification seals are undamaged
• The item has not been altered, resized, or engraved after delivery

Non-Returnable Items

The following items cannot be returned:

• Customised or personalised jewellery (engraved, custom-designed pieces)
• Items purchased during clearance or final sale events
• Gift cards and vouchers
• Items that show signs of wear, damage, or tampering
• Items returned after the 15-day return window

Return Process

1. Initiate Return: Log in to your account and navigate to your order history. Select the item you wish to return and click "Request Return".
2. Quality Check: Our team will review your return request within 24 hours and send you a confirmation email with return instructions.
3. Pack Securely: Package the item securely in its original box with all documents and accessories. Use the shipping label provided.
4. Schedule Pickup: Our logistics partner will schedule a pickup from your address at no additional cost.
5. Inspection: Upon receiving the item, our quality team will inspect it within 3-5 business days.
6. Refund Processing: Once approved, your refund will be processed within 7-10 business days.

Refund Options

You may choose from the following refund methods:

• Original Payment Method: Full refund to your original payment method (credit/debit card, UPI, net banking). Processing time: 7-10 business days depending on your bank.
• Store Credit: Receive 105% of the purchase value as store credit, which can be used for future purchases. Store credit never expires.
• Exchange: Exchange for another item of equal or greater value. If the new item costs more, you pay the difference. If less, the balance is issued as store credit.

Exchange Policy

We offer hassle-free exchanges within 15 days of delivery. Exchanges are subject to product availability. To request an exchange:

• Follow the return process described above
• Specify the item you'd like in exchange
• We'll reserve the exchange item while processing your return
• The new item will be shipped within 2-3 business days after receiving the returned item

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery with photographs of the damage
• Do not attempt to repair the item yourself
• We will arrange an immediate replacement or full refund at no cost to you
• Expedited shipping will be provided for replacement items

Lifetime Exchange Policy

We offer a lifetime exchange policy on all certified diamond jewellery:

• Exchange your certified diamond jewellery for any item of equal or greater value
• Diamond value is based on current market rates at the time of exchange
• Gold is valued at the prevailing market rate minus standard making charges
• Original certification documents must be presented
• The item must be in good condition without significant damage

Cancellation Policy

You may cancel your order at any time before it has been shipped:

• Before Processing: Full refund within 3-5 business days
• After Processing but Before Shipping: Full refund minus any customisation costs already incurred
• After Shipping: Please follow our standard return process

Contact For Returns

For any questions about returns or refunds, our customer support team is available:

• Email: returns@ethnictouchindia.com
• Phone: +91-XXXXX-XXXXX (Mon-Sat, 10 AM - 7 PM IST)
• WhatsApp: Available for real-time return assistance